{"id":851,"date":"2025-09-29T11:30:48","date_gmt":"2025-09-29T11:30:48","guid":{"rendered":"https:\/\/protolinker.com\/?page_id=851"},"modified":"2026-05-03T21:23:50","modified_gmt":"2026-05-03T21:23:50","slug":"privacy-policy","status":"publish","type":"page","link":"http:\/\/protolinker.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"851\" class=\"elementor elementor-851\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a44242 e-flex e-con-boxed e-con e-parent\" data-id=\"2a44242\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0480cb0 elementor-widget elementor-widget-text-editor\" data-id=\"0480cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section>\n<h1>Privacy Policy<\/h1>\n<p><strong>Last Updated:<\/strong> 29 September 2025<\/p>\n<p>Protolinker respects your privacy and is committed to protecting your personal data.<br>This Privacy Policy explains what information we collect, how we use it, when we share it,<br>and what rights you may have when using Protolinker\u2019s software, website, and related services.<\/p>\n<p>By using Protolinker, you acknowledge that your personal data will be handled as described in this Privacy Policy.<\/p>\n<h2>1. Who We Are<\/h2>\n<p>Protolinker is a software project that provides tools for configuring, managing, and operating protocol integrations, connector mappings, workflow automation, and related industrial or software integration tasks.<\/p>\n<p>Protolinker is currently in an early-stage phase and may not yet operate through a formally registered legal entity.<br>Until a formal legal entity is established, privacy-related questions, requests, or concerns can be sent to:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@protolinker.com\">support@protolinker.com<\/a><\/p>\n<p>If a formal company entity is created in the future, this Privacy Policy may be updated to include the company name, registration details, business address, and any other legally required information.<\/p>\n<h2>2. Information We Collect<\/h2>\n<p>We collect only the information reasonably necessary to provide, secure, support, and improve Protolinker.<\/p>\n<h3>Account Information<\/h3>\n<p>We may collect your name, email address, login details, account identifiers, and authentication information from identity or login providers.<\/p>\n<h3>Subscription and Payment Information<\/h3>\n<p>We may collect subscription plan details, billing status, invoices, payment-related metadata, and customer identifiers from payment providers.<\/p>\n<p>Payments are processed by third-party payment providers such as Stripe. Protolinker does not store full credit card numbers.<\/p>\n<h3>Product Usage Data<\/h3>\n<p>We may collect information about how Protolinker is used, including feature usage, connector activity metadata, software version, device type, operating system, performance data, crash reports, error logs, and diagnostic information.<\/p>\n<h3>Configuration, Connector, and Workflow Data<\/h3>\n<p>When you configure connectors, workflows, protocol mappings, scripts, tags, or third-party integrations, Protolinker may process the data required to provide the selected functionality.<\/p>\n<p>This may include protocol settings, connector names, endpoint metadata, tag mappings, workflow rules, scripts, logs, connection metadata, and related configuration data.<\/p>\n<p>The exact data processed depends on the connectors, settings, permissions, and actions you choose to use.<\/p>\n<p>You should not submit secrets, credentials, sensitive operational data, or confidential production data unless required for the selected functionality.<\/p>\n<h3>Connected Service Data<\/h3>\n<p>When you choose to connect third-party services or external systems, Protolinker may process the information required to interact with those services or systems.<\/p>\n<p>Protolinker does not access connected service data unless required to provide the functionality selected by the user.<\/p>\n<h3>Communication Data<\/h3>\n<p>We may collect information you provide when contacting support, submitting feedback, requesting help, reporting issues, or communicating with us.<\/p>\n<h3>Website, Cookie, and Analytics Data<\/h3>\n<p>If you visit our website, we may collect basic technical information such as browser type, device type, pages visited, referring pages, and approximate location based on IP address.<\/p>\n<p>We may use essential cookies or similar technologies required for website operation, authentication, security, or user preferences.<\/p>\n<p>If we use optional analytics, advertising, or tracking technologies in the future, we will update this Privacy Policy or provide a separate cookie notice where required.<\/p>\n<h2>3. How We Use Your Information<\/h2>\n<p>We use personal data for the following purposes:<\/p>\n<ul>\n<li>To create, manage, and secure user accounts.<\/li>\n<li>To provide Protolinker and its features.<\/li>\n<li>To configure and operate connectors, workflows, protocol mappings, scripts, and integrations selected by the user.<\/li>\n<li>To process subscriptions, billing, renewals, invoices, and account status.<\/li>\n<li>To operate, maintain, debug, secure, and improve the service.<\/li>\n<li>To respond to support requests, feedback, and user communications.<\/li>\n<li>To detect, prevent, and investigate fraud, abuse, security incidents, unauthorized access, or technical issues.<\/li>\n<li>To comply with legal, tax, accounting, and regulatory obligations.<\/li>\n<li>To send service-related notices and, where permitted, product or marketing communications.<\/li>\n<\/ul>\n<h2>4. Legal Basis for Processing<\/h2>\n<p>Where the GDPR, UK GDPR, or similar privacy laws apply, we process personal data based on one or more legal bases.<\/p>\n<h3>Creating and Managing Accounts<\/h3>\n<p><strong>Data used:<\/strong> name, email, login details, account identifiers.<\/p>\n<p><strong>Legal basis:<\/strong> performance of a contract.<\/p>\n<h3>Providing Protolinker Features<\/h3>\n<p><strong>Data used:<\/strong> account data, configuration data, connector data, workflow data.<\/p>\n<p><strong>Legal basis:<\/strong> performance of a contract.<\/p>\n<h3>Processing Subscriptions and Billing<\/h3>\n<p><strong>Data used:<\/strong> subscription status, invoices, payment metadata.<\/p>\n<p><strong>Legal basis:<\/strong> performance of a contract and legal obligation.<\/p>\n<h3>Securing the Service<\/h3>\n<p><strong>Data used:<\/strong> logs, device information, authentication data, error reports.<\/p>\n<p><strong>Legal basis:<\/strong> legitimate interests.<\/p>\n<h3>Improving and Debugging the Service<\/h3>\n<p><strong>Data used:<\/strong> usage data, crash reports, performance data, diagnostics.<\/p>\n<p><strong>Legal basis:<\/strong> legitimate interests.<\/p>\n<h3>Responding to Support Requests<\/h3>\n<p><strong>Data used:<\/strong> contact details, support messages, attachments, or information provided by the user.<\/p>\n<p><strong>Legal basis:<\/strong> performance of a contract and legitimate interests.<\/p>\n<h3>Sending Service-Related Notices<\/h3>\n<p><strong>Data used:<\/strong> email address, account status, billing information, or security information.<\/p>\n<p><strong>Legal basis:<\/strong> performance of a contract and legitimate interests.<\/p>\n<h3>Sending Optional Marketing Communications<\/h3>\n<p><strong>Data used:<\/strong> name, email address, communication preferences.<\/p>\n<p><strong>Legal basis:<\/strong> consent or legitimate interests, depending on applicable law.<\/p>\n<h3>Complying With Legal Obligations<\/h3>\n<p><strong>Data used:<\/strong> billing records, tax records, account records, security records.<\/p>\n<p><strong>Legal basis:<\/strong> legal obligation.<\/p>\n<p>You may withdraw consent where processing is based on consent. This will not affect processing that occurred before consent was withdrawn.<\/p>\n<h2>5. How We Share Information<\/h2>\n<p>We do not sell or rent your personal data.<\/p>\n<p>We may share personal data with the following parties:<\/p>\n<h3>Service Providers<\/h3>\n<p>We may use trusted third-party providers for services such as hosting, authentication, backend infrastructure, payment processing, analytics, error reporting, support, email delivery, and security.<\/p>\n<p>These providers may process personal data only for authorized purposes and must protect it appropriately.<\/p>\n<h3>Payment Providers<\/h3>\n<p>Payments may be processed by third-party providers such as Stripe. These providers process payment information according to their own privacy and security practices.<\/p>\n<p>Protolinker does not store full credit card numbers.<\/p>\n<h3>Connected Services<\/h3>\n<p>When you configure Protolinker to interact with third-party services, platforms, APIs, devices, or systems, data may be shared with those services as required to perform the actions you request.<\/p>\n<h3>Professional Advisers<\/h3>\n<p>We may share information with lawyers, accountants, auditors, insurers, or other professional advisers where necessary.<\/p>\n<h3>Authorities or Legal Parties<\/h3>\n<p>We may disclose information where required to comply with applicable law, court orders, regulatory requests, legal processes, or to protect our rights, users, systems, or others.<\/p>\n<h3>Business Transaction Parties<\/h3>\n<p>If Protolinker is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal data may be shared as part of that process, subject to appropriate protections.<\/p>\n<h2>6. Subprocessors and Third-Party Providers<\/h2>\n<p>Protolinker may use third-party providers to operate, secure, and improve the service.<\/p>\n<p>These may include providers for hosting and infrastructure, authentication and user management, database and backend services, payment processing, analytics and product usage measurement, error reporting and crash diagnostics, customer support and communication, and email delivery.<\/p>\n<p>Current or future providers may include services such as Stripe for payment processing and authentication\/backend providers selected by Protolinker.<\/p>\n<p>A detailed list of subprocessors may be made available upon request where required, especially for business customers or customers that require a Data Processing Agreement.<\/p>\n<p>To request subprocessor information, contact:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@protolinker.com\">support@protolinker.com<\/a><\/p>\n<h2>7. International Data Transfers<\/h2>\n<p>Protolinker may use service providers located in different countries. As a result, personal data may be transferred to and processed in countries other than your country of residence.<\/p>\n<p>Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, Standard Contractual Clauses, adequacy decisions, or other legally recognized transfer mechanisms.<\/p>\n<h2>8. Data Retention<\/h2>\n<p>We retain personal data only for as long as necessary to provide Protolinker, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and protect the service.<\/p>\n<p>Different types of data may be retained for different periods depending on their purpose.<\/p>\n<ul>\n<li>Account data is retained while the account is active and for a reasonable period afterward.<\/li>\n<li>Billing and invoice data is retained as required for tax, accounting, and legal obligations.<\/li>\n<li>Support communications are retained as needed to provide support and maintain business records.<\/li>\n<li>Security logs and diagnostic data are retained as needed for security, debugging, abuse prevention, and service integrity.<\/li>\n<li>Connector and workflow configuration data is retained while required to provide the configured functionality or until deleted by the user, where supported.<\/li>\n<\/ul>\n<p>When personal data is no longer needed, we delete, anonymize, or securely retain it only where legally required or justified by legitimate business, security, or compliance needs.<\/p>\n<h2>9. Security<\/h2>\n<p>We use reasonable technical and organizational measures designed to protect personal data.<\/p>\n<p>These measures may include:<\/p>\n<ul>\n<li>Encrypted communications.<\/li>\n<li>Authentication safeguards.<\/li>\n<li>Access controls.<\/li>\n<li>Permission-based internal access.<\/li>\n<li>Monitoring for errors, abuse, and suspicious activity.<\/li>\n<li>Secure handling of support and operational data.<\/li>\n<li>Review of data handling practices.<\/li>\n<li>Limiting access to data to personnel or systems with a valid need.<\/li>\n<\/ul>\n<p>No system can be guaranteed to be completely secure, but we work to protect personal data using reasonable and industry-standard safeguards.<\/p>\n<p>We avoid publishing sensitive implementation details that could weaken the security of our systems.<\/p>\n<h2>10. Your Privacy Rights<\/h2>\n<p>Depending on your location, you may have rights to access your personal data, correct inaccurate or incomplete data, request deletion of your data, restrict certain processing, object to certain processing, request data portability, withdraw consent where processing is based on consent, opt out of certain marketing communications, and lodge a complaint with a data protection authority.<\/p>\n<p>To exercise your rights, contact:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@protolinker.com\">support@protolinker.com<\/a><\/p>\n<p>We may need to verify your identity before responding to certain requests.<\/p>\n<h2>11. GDPR and UK GDPR<\/h2>\n<p>Where GDPR or UK GDPR applies, Protolinker supports applicable privacy rights, including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.<\/p>\n<p>Depending on the context, Protolinker may act as a data controller for account, billing, website, support, and business relationship data.<\/p>\n<p>Protolinker may act as a data processor for certain customer data processed through user-configured connectors, workflows, protocol mappings, or integrations.<\/p>\n<p>Where Protolinker acts as a processor, we process customer data only according to the customer\u2019s documented instructions, unless otherwise required by law.<\/p>\n<p>Business customers that require a Data Processing Agreement may contact:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@protolinker.com\">support@protolinker.com<\/a><\/p>\n<h2>12. California Privacy Rights<\/h2>\n<p>Where applicable, California residents may have rights under California privacy laws, including the right to know, delete, correct, opt out of certain sale or sharing of personal information, and not be discriminated against for exercising privacy rights.<\/p>\n<p>Protolinker does not sell personal data.<\/p>\n<p>If Protolinker becomes subject to additional California privacy notice requirements, this Privacy Policy may be updated with more detailed disclosures.<\/p>\n<h2>13. Marketing Communications<\/h2>\n<p>You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us.<\/p>\n<p>We may still send service-related messages, such as account, billing, security, legal, or operational notices.<\/p>\n<h2>14. Children\u2019s Privacy<\/h2>\n<p>Protolinker is not directed to children under 16.<\/p>\n<p>We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take reasonable steps to delete it.<\/p>\n<h2>15. Changes to This Privacy Policy<\/h2>\n<p>We may update this Privacy Policy from time to time.<\/p>\n<p>If we make material changes, we may notify users through the app, website, email, or another appropriate method.<\/p>\n<p>The updated version will include a revised \u201cLast Updated\u201d date.<\/p>\n<h2>16. Contact Us<\/h2>\n<p>If you have questions about this Privacy Policy or how Protolinker handles personal data, contact:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@protolinker.com\">support@protolinker.com<\/a><\/p><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last Updated: 29 September 2025 Protolinker respects your privacy and is committed to protecting your personal data.This Privacy Policy explains what information we collect, how we use it, when we share it,and what rights you may have when using Protolinker\u2019s software, website, and related services. 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